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Explore How-To's and learn best practices from our knowledge base.
FAQs
SMC Access
5
Accessing the Student Portal
Pioneer-Net WiFi Password
Office 365 Student Login Information Instructions
Setup VPN FortiClient VPN
User Password Reset Instructions
MS Teams
2
TEAMS training videos
Teams Basic to Advanced
Printing
2
Student Printing on Campus
How do I scan from my printer to my PC?
MS 0365
3
Microsoft Office for Students
BOOKINGS training videos (O365)
How to View Comments on a Word Document (Chromebook)
Distribution Lists
1
How to manage a Distribution List
Bookings FAQs
1
Not showing availability
IT Internal
SMC VENDORS
0
Windows Errors
0
Installations
0
ProPresenter
0
Windows Imaging
0
Event Scanning
0
Resource Booking
0
Student Orientation
0
Agreements & Reports
0
Student Testing
0
Kaltura / Errors
0
Pitney Bowes mail room machine
0
CAMS Student Grades
0
DirSync
0
CAMS (SIS)
0
TEACHING / LEARNING - ID
Brightspace (LMS)
74
Turn on Brightspace Notifications
Set Up Email Forwarding and Activate the Reply-To Email Address (Brightspace)
How To Login to Brightspace
How to Copy a Full Course in Brightspace
How to Copy Part of a Course in Brightspace
See all 74 articles
Common Brightspace Issues
6
Why Can’t My Students Access a Module, Assignment, Quiz, or Discussion?
Why Can’t My Students See Their Current Grade?
Why Can’t My Students See What Questions They Got Wrong on a Quiz?
Why Are My Students' Grades So Low?
Why Can't My Students Submit Kaltura Video Assignments?
See all 6 articles
Kaltura (Video Capture and Storage)
25
How to Install the Kaltura Capture Application
How to Record a Video With Kaltura Capture
How to Record a Video with Kaltura Express Capture
How to Set and Create a Presentation Recording
How To Create Video Assignments in Brightspace
See all 25 articles
Kaltura Virtual Classroom and Kaltura Rooms
11
Kaltura Virtual Classroom for Faculty
Kaltura Virtual Classroom Overview for Students
How to Join the Kaltura Virtual Classroom? (Participant Guide)
How to Create and Manage the Kaltura Virtual Classroom (Instructor Guide)
Webcam or Microphone Unavailable in Kaltura Virtual Classroom
See all 11 articles
Common Kaltura Media Issues
11
Access Denied, Requests for Authorization, or Blank Pages
Can’t Delete Media From My Media
Published Media Not Showing in Course Media Gallery
Kaltura Video Is Stuck Processing
Students Can't Submit Video Assignment
See all 11 articles
Respondus (Proctoring Service)
12
How to Prepare For Taking an Exam Using Respondus
How to Take an Exam or Quiz Using Respondus LockDown Browser
How to Take an Exam or Quiz Using Respondus Monitor
How to Set Up an Exam With Respondus Lockdown Browser
How to Set Up an Exam With Respondus Monitor
See all 12 articles
Turnitin (Plagiarism Checker)
4
How to Enable Turnitin on Assignments in Brightspace
Accessing the Similarity Report (Student)
Interpreting the Similarity Report (Students and Faculty)
Understanding Similarity Scoring Scenarios (Students and Faculty)
ReadSpeaker
7
Installing the TextAid Extension for Chrome
Adding the TextAid Bookmarklet
webReader Keyboard Accessibility
About the Listen Function: ReadSpeaker webReader
How to Access ReadSpeaker
See all 7 articles
Publisher Integration With Brightspace
17
Cengage: Creating Your Course in Brightspace
Cengage: User Guides and Training for Brightspace Integration
Cengage: LMS Integration with Brightspace
Hawkes Learning: Set Up and Sync to Brightspace
Hawkes Learning: LMS Sync Tool
See all 17 articles
SYSTEMS / SOFTWARE - Aaron
Semester System Account Imports
0
CAMS to AD import new student
0
Azure SSO
0
Update EZ Proxy
0
PaperSave (for FinAid Fin Edge)
0
INTACT Software (Financial Dept)
0
Titanium Counseling Scheduling Software
0
Comevo troubleshooting
0
Bepoz (Dining Services)
0
Colleague (SIS)
0
MS Azure
0
SSL Cert Renewal
0
Sharepoint
0
Exchange 0365
0
MS 0365 IT
0
FTP Server setup
0
Outlook (online)
0
Reallocate Hard Drive
0
GPO policies
0
Fine Grain Password Policy
0
Endpoint Intune Manager
0
SYSTEMS / HARDWARE - Tony
Go To Assist
0
Microsoft Outlook
0
SMC WIFI Pioneer-Net
0
Printer Issues
0
Helpdesk Phone in Office
0
Integrate Freshservice with Freshchat
0
Fujitsu Scanners
0
Printer Mgt
0
