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Explore How-To's and learn best practices from our knowledge base.
FAQs
SMC Access
4
Accessing the Student Portal
Pioneer-Net WiFi Password
Student Login Information
Setup VPN FortiClient VPN
MS Teams
2
TEAMS training videos
Teams Basic to Advanced
SMC Apps
1
How do I set up Health Champion app?
Student Living
1
Programming Your TV
Printing
2
Student Printing on Campus
How do I scan from my printer to my PC?
MS 0365
3
Microsoft Office for Students
BOOKINGS training videos (O365)
How to View Comments on a Word Document (Chromebook)
Distribution Lists
1
How to manage a Distribution List
Bookings FAQs
1
Not showing availability
IT Internal
SMC VENDORS
1
SMC Venders
Windows Errors
5
Hard Disk Full Error on Windows 7
Resolving Issues With Setting Cache Size in Internet Explorer
Undeliverable Calendar Invite ERROR (X500 Address)
Outlook can't find personal folders/files
MS Store is missing from Windows
Installations
3
Install Office 2019 using Microsoft Office Deployment Tool
Properly Installing Remark Office version 8.4
Installing Slate Desktop App
Exchange 0365
3
OLD - Whitelist Domains & IPs
Whitelist Domains & IPs
Only allow certain users to send to certain distribution lists
ProPresenter
2
Running ProPresenter on Different Computers on Campus
ProPresenter Freezes on Startup
Windows Imaging
2
Preparing PC for Acronis Snap Deploy Remote Installation of Components
How to deploy and create images using WDS
Printer Mgt
4
Print Manager Plus
PRINTERS (Add from server / not from IP)
Scan to network folder
Adding a "Send From" Email to A Campus HP Printer
Event Scanning
2
Visual Basic Code for Event Scanning Excel Sheet
Event Scanning
Resource Booking
2
Resource Booking
Add/Edit new resource in Resource Booking
Student Orientation
2
Push Orientation Desktop Changes on Walker 103 Lab PCs
Adding new students to PMP
MS 0365 IT
4
GVLKs for Microsoft Office
Create Shared Mailbox (O365)
Create Shared Mailbox (ADMgr)
Modify Add Members to Shared Mailbox (O365)
FTP Server setup
1
Setup an FTP server
Agreements & Reports
2
Chromebook Loaner Agreement
Compliance Audit Report
Student Testing
1
Scanning ACT Tests (in process)
Kaltura / Errors
1
How to Force Kaltura Capture to Reupload
Pitney Bowes mail room machine
1
Pitney Bowes mail room machine Meter Not Detected
Basic Knowledge Base Information
1
How to add article to knowledge Database
SMC FAX Notes
2
Fax Numbers
Fax Setup
Fujitsu Scanners
1
PaperStream App
CAMS Student Grades
1
How to Submit Midterm/Final Grades Via the Faculty Portal (CAMS)
MS Azure
3
Add/Create new MS licenses
What is synced to the O365 cloud? (Azure Connect)
SSO to Azure Migration
SSL Cert Renewal
2
ADFS add SSL certificates
Renew server certifications
DirSync
3
DirSync Sync MS directory/service
Force sync users UPN name to the cloud O365
SMTP server - allow certain IP address to use SMTP
CAMS (SIS)
1
Grab a students credentials (report)
Outlook (online)
1
Can't see shared folder (Shared Mailbox)
Reallocate Hard Drive
1
How to reallocate a Hard Drive if it doesn't show in File Explorer
Sharepoint
2
Sharepoint - Share to external guests (using their own email)
Give edit permissions for a Doc Library only (not the whole site)
TEACHING / LEARNING - ID
Brightspace (LMS)
70
Turn on Brightspace Notifications
Set Up Email Forwarding and Activate the Reply-To Email Address (Brightspace)
How To Login to Brightspace
How to Copy a Full Course in Brightspace
How to Copy Part of a Course in Brightspace
See all 70 articles
Common Brightspace Issues
5
Why Can’t My Students Access a Module, Assignment, Quiz, or Discussion?
Why Can’t My Students See Their Current Grade?
Why Can’t My Students See What Questions They Got Wrong on a Quiz?
Why Are My Students' Grades So Low?
Why Can't My Students Submit Kaltura Video Assignments?
Kaltura (Video Capture and Storage)
25
How to Install the Kaltura Capture Application
How to Record a Video With Kaltura Capture
How to Record a Video with Kaltura Express Capture
How to Set and Create a Presentation Recording
How To Create Video Assignments in Brightspace
See all 25 articles
Kaltura Virtual Classroom and Kaltura Rooms
11
Kaltura Virtual Classroom for Faculty
Kaltura Virtual Classroom Overview for Students
How to Join the Kaltura Virtual Classroom? (Participant Guide)
How to Create and Manage the Kaltura Virtual Classroom (Instructor Guide)
Webcam or Microphone Unavailable in Kaltura Virtual Classroom
See all 11 articles
Common Kaltura Media Issues
11
Access Denied, Requests for Authorization, or Blank Pages
Can’t Delete Media From My Media
Published Media Not Showing in Course Media Gallery
Kaltura Video Is Stuck Processing
Students Can't Submit Video Assignment
See all 11 articles
Respondus (Proctoring Service)
12
How to Prepare For Taking an Exam Using Respondus
How to Take an Exam or Quiz Using Respondus LockDown Browser
How to Take an Exam or Quiz Using Respondus Monitor
How to Set Up an Exam With Respondus Lockdown Browser
How to Set Up an Exam With Respondus Monitor
See all 12 articles
Turnitin (Plagiarism Checker)
4
How to Enable Turnitin on Assignments in Brightspace
Accessing the Similarity Report (Student)
Interpreting the Similarity Report (Students and Faculty)
Understanding Similarity Scoring Scenarios (Students and Faculty)
ReadSpeaker
7
Installing the TextAid Extension for Chrome
Adding the TextAid Bookmarklet
webReader Keyboard Accessibility
About the Listen Function: ReadSpeaker webReader
How to Access ReadSpeaker
See all 7 articles
Publisher Integration With Brightspace
17
Cengage: Creating Your Course in Brightspace
Cengage: User Guides and Training for Brightspace Integration
Cengage: LMS Integration with Brightspace
Hawkes Learning: Set Up and Sync to Brightspace
Hawkes Learning: LMS Sync Tool
See all 17 articles
NETWORKING / PHONES - James
Firewall
1
Parchment DNS Allowed List
VPN
2
Setup VPN Client
Set up VPN Client with Fob
Phones
7
Yealink Phone User Setup Guides
SWITCHBOARD (Nancy's desk)
Contact Info
Phone Switch BKUP
Setting up a new phone
See all 7 articles
SYSTEMS / SOFTWARE - Aaron
AD Manager Plus
3
Azure Ad Modules install
AD Manager Plus (ManageEngine) Onboarding
Naming Formats
Semester System Account Imports
7
E2Campus Import New Users
Handshake Import new students
Install Crystal Reports 11 (program) & ODBC
ALMA library system import new students (ExLibris)
Bepoz Import new users
See all 7 articles
CAMS to AD import new student
7
install & setup AD BULK USER program
ADD NEW STUDENTS (SMSS / AD Bulk)
Change a user Last name/Surname
Generic student testing account
setup & troubleshoot CAMS
See all 7 articles
Azure SSO
3
SSO migration from ADFS to Azure
Ellucian SSO setup fed files
BNC SSO Onboarding
Update EZ Proxy
1
How to update EZproxy
PaperSave (for FinAid Fin Edge)
2
PaperSave contact support
PaperSave Setup
INTACT Software (Financial Dept)
4
Importing New Users into Intactsmart Software
Intact Ordinal/DLL Scanner Error
Intact wrong scanner
Intact - set new default printer
Titanium Counseling Scheduling Software
4
Install Titanium on another PC
Titanium Counselor Admin can give permissions
Titanium eRx Admin prompt error
SMTP server settings
Comevo troubleshooting
1
Student can't login
Bepoz (Dining Services)
2
Correct student ID Card #
Add Student to Bepoz & Add $125 Fex Dollars
HELPDESK / SUPPORT - Tony
Go To Assist
1
Clean Up GoToAssist - Ticket Reference #INC-15848
Microsoft Outlook
4
Creating a Rule in Microsoft Office - Ticket Reference #INC-15876
To Enable Teams Meeting Icon in Microsoft Outlook - Ticket Reference INC-15960
How to Fix Outlook's Blank Email Bug / Reference Ticket 16053
Open and use a shared mailbox in Outlook
SMC WIFI Pioneer-Net
1
SMC WIFI Login - (Pioneer-Net) - Ticket Reference #INC-15836
Printer Issues
2
Printer Ink - Reference Ticket #INC-15887
Managed Print PDF Document
Helpdesk Phone in Office
2
Helpdesk Voicemail Passcode
Accessing Voicemail from Home
Integrate Freshservice with Freshchat
1
Freshservice Chat Research
