Very rarely, you might be prevented from deleting a piece of media from “My Media.” You might receive a message suggesting you’re not allowed to do so.


A screenshot of an error message: "You are not allowed to delete this media."


Get Help

If you encounter this error, send an email to or fill out a help desk ticket. Please be aware that this may take several business days to resolve.


In your request, tell us the title of the video you are having trouble with.