For Phone Support Requests (Our External Contact - Encore Technology Group): We would send an Outlook email to email@example.com
Created a canned response for faculty and staff as seen below:
To access voicemail from home, please dial into your office number and when your voicemail picks up, press 9. At that point, you will be prompted to enter your password and will have access to your messages just like using your phone at work. If you have any questions or issues, please let us know. Thank you!