Visit the Vassey IT Center during normal business hours.
Call 864.587.4357 during normal business hours.
Email support@smcsc.edu (24/7 ticket system)
Visit smc1911.freshservice.com (24/7 self-service portal)
If after hours, you should receive an automated message reply from the ticketing system and should receive a follow up response the next business day
To expedite the resolution of a ticket, the following information is required at a minimum: reporting party full name, contact phone/email, and a detailed description of your issue (location, computer type, software, hardware, portal name, when the error occurred, etc.). Additional information may also be included. Failure to include the minimum required details will result in a delayed resolution time.
In the case of an emergency after hours technology incident or issues, contact your supervisor and have them contact the Director of IT Services and Operations directly.
Incident tickets are prioritized at the discretion of the Technology Department.
Escalation requests should be directed to the Director of IT Services and Operations.