Common Brightspace Issues

Read these articles to find solutions to common issues your students may face in Brightspace.

Why Can’t My Students Access a Module, Assignment, Quiz, or Discussion?
It’s very unlikely that this is a technical issue on Brightspace, but a user error. Before submitting a help desk ticket, check the visibility settings on t...
Tue, Sep 29, 2020 at 10:13 AM
Why Can’t My Students See Their Current Grade?
If your students are saying they can’t see their current grade, confirm that you have selected the right settings in your gradebook.   First, replicat...
Thu, Feb 25, 2021 at 7:16 PM
Why Can’t My Students See What Questions They Got Wrong on a Quiz?
    By default, student can’t see the answers after they submit a quiz. This can be extremely confusing to students who want to know what questions they g...
Tue, Sep 29, 2020 at 10:19 AM
Why Are My Students' Grades So Low?
You may notice that your students have an unusually low grade at the beginning of the semester. This is likely due to a grade calculation setting. The “Drop...
Thu, Oct 1, 2020 at 2:08 PM
Why Can't My Students Submit Kaltura Video Assignments?
There are a variety of reasons why your students may be having trouble submitting Kaltura video assignments. You may notice that students are submitting fil...
Wed, Oct 21, 2020 at 7:15 AM