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14000023429
Access Denied, Requests for Authorization, or Blank Pages
What to do if you get an "Access Denied" message, a request for authorization, or a blank page when
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14000023432
Can’t Delete Media From My Media
Very rarely, you might be prevented from deleting a piece of media from “My Media.” You might receiv
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14000023435
Published Media Not Showing in Course Media Gallery
Problem: You’ve published a video to your course, but it’s not showing up in your course’s Media Gal
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14000023436
Kaltura Video Is Stuck Processing
What to do when your video in Brightspace is stuck in a processing state (with the gears animation).
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14000026906
Students Can't Submit Video Assignment
What to do if your students are having trouble submitting video assignments on Brightspace.
Pr
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14000025072
Can’t Submit Video From Smartphone or Tablet
If you recorded video with a smartphone or tablet, instead of using Kaltura Media on a laptop or com
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14000023433
Kaltura Capture Recordings Won't Upload
If you’re experiencing problems uploading your Kaltura Capture recording such that it ends up in Bri
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14000023434
Kaltura Capture Videos Have Audio and Video Out of Sync
Problem: When a Kaltura Capture recording is played in Brightspace, the audio and the video have som
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14000023431
Kaltura Capture Screen Area Recordings Have Black Bars
What to do when your Kaltura Capture video has black bars on either side after a screen area recordi
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14000026907
Chromebook User Can't use Kaltura Capture