Common Kaltura Media Issues

Find solutions to common issues with your videos in Brightspace and Kaltura Capture.

Access Denied, Requests for Authorization, or Blank Pages
What to do if you get an "Access Denied" message, a request for authorization, or a blank page when trying to access video-related pages in Bright...
Wed, Feb 10, 2021 at 7:38 AM
Can’t Delete Media From My Media
Very rarely, you might be prevented from deleting a piece of media from “My Media.” You might receive a message suggesting you’re not allowed to do so.   ...
Wed, Feb 10, 2021 at 7:38 AM
Published Media Not Showing in Course Media Gallery
Problem: You’ve published a video to your course, but it’s not showing up in your course’s Media Gallery.   Solution: Unpublish and republish the video....
Wed, Feb 10, 2021 at 7:38 AM
Kaltura Video Is Stuck Processing
What to do when your video in Brightspace is stuck in a processing state (with the gears animation).       Problem: You’ve added a video to Brights...
Wed, Feb 10, 2021 at 7:38 AM
Students Can't Submit Video Assignment
What to do if your students are having trouble submitting video assignments on Brightspace. Problem: Your students are submitting files other than vid...
Wed, Feb 10, 2021 at 7:43 AM
Can’t Submit Video From Smartphone or Tablet
If you recorded video with a smartphone or tablet, instead of using Kaltura Media on a laptop or computer, you may not know how to submit the video assignme...
Wed, Feb 10, 2021 at 7:39 AM
Kaltura Capture Recordings Won't Upload
If you’re experiencing problems uploading your Kaltura Capture recording such that it ends up in Brightspace, read below for some ideas on how to solve this...
Wed, Feb 10, 2021 at 7:38 AM
Kaltura Capture Videos Have Audio and Video Out of Sync
Problem: When a Kaltura Capture recording is played in Brightspace, the audio and the video have somehow become out of sync (e.g., audio significantly prece...
Wed, Feb 10, 2021 at 7:38 AM
Kaltura Capture Screen Area Recordings Have Black Bars
What to do when your Kaltura Capture video has black bars on either side after a screen area recording.   Problem: You’ve used Kaltura Capture’s screen ...
Wed, Feb 10, 2021 at 7:38 AM
Chromebook User Can't use Kaltura Capture
Wed, Feb 10, 2021 at 7:45 AM