IT Department

What to do if you get an "Access Denied" message, a request for authorization, or a blank page when trying to access video-related pages in Bright...

Very rarely, you might be prevented from deleting a piece of media from “My Media.” You might receive a message suggesting you’re not allowed to do so.   ...

Problem: You’ve published a video to your course, but it’s not showing up in your course’s Media Gallery.   Solution: Unpublish and republish the video....

What to do when your video in Brightspace is stuck in a processing state (with the gears animation).       Problem: You’ve added a video to Brights...

What to do if your students are having trouble submitting video assignments on Brightspace. Problem: Your students are submitting files other than vid...

If you recorded video with a smartphone or tablet, instead of using Kaltura Media on a laptop or computer, you may not know how to submit the video assignme...

If you’re experiencing problems uploading your Kaltura Capture recording such that it ends up in Brightspace, read below for some ideas on how to solve this...

Problem: When a Kaltura Capture recording is played in Brightspace, the audio and the video have somehow become out of sync (e.g., audio significantly prece...

What to do when your Kaltura Capture video has black bars on either side after a screen area recording.   Problem: You’ve used Kaltura Capture’s screen ...